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support [at] coffeebeansstudio [dot] eu
Tell us your phone model, the game version and what happened. A screenshot helps a lot.
Questions
How do I restore the “No ads” purchase?
Open the menu (☰ in the top right corner) → Settings → next to No ads tap Restore. Use the same Apple ID or Google account you bought it with. The purchase is checked with the store every time the game starts, so it also comes back by itself after a reinstall once the store answers.
How do I start a level over?
Open Settings and tap Start over, then tap again to confirm. This resets the current level. To erase everything — all progress and settings — delete the app.
How do I change the language?
Settings → Language. Koselig speaks English, Español, Deutsch, Français, Italiano, Polski and Русский. System follows the language of your phone.
When does the game show ads?
Only when you tap Stuck? and choose Watch video. There are no banners and no pop-up ads. With No ads the check works straight away.
How do I change my ad consent?
Settings → Ads & data opens Google’s consent form again. The item appears in regions where consent rules apply.
Can I keep a position and come back to it?
Yes. Settings → Saves has three slots: Save stores the current position, Load brings it back.
Deleting your data
Koselig has no accounts and keeps your progress only on your device. Deleting the app deletes everything it stored. Ad data is handled by Google — see the data deletion page.
Last updated: · support [at] coffeebeansstudio [dot] eu